Best Practice and Service Excellence among BPO Providers in the Philippines
to establish sustainable and mutually-beneficial
Relationships between Overseas Customers and BPO Providers
Updated 05 March 2013
advocate the advancement of the BPO industry
promote Quality of Service among our member-Providers
recognize our Social and Civic responsibility
ensure the success of new BPO business partnerships by helping overseas
companies find the right BPO Provider in the Philippines
lead the BPO Industry to its full potential
survey by Kelly Services, Inc. based in Michigan, showed that India
is no longer the first choice of U.S. companies looking to set up
their offshore backroom operations. The study cited companies eyeing
the Philippines as the better site due to quality."
Philippines probably also has the highest agent productivity in
the region. For instance, take the handling of all calls. According
to the study, agents in the Philippines handle an average of 98
inbound and 107 outbound calls per day while the numbers for Indian
agents are 73 and 78 calls respectively."
"India also faces an unfavourable staff turnover of 31 per
cent with 67 per cent of the job-switchers moving to other competing
call centres. As a result, staff tenure in India is the lowest at
just 11 months while it is the highest in South Korea at 24 months
followed by 19 in the Philippines."
recent decision by Tampa-based Sykes Enterprises to relocate a call
center from its Bangalore, India facility to other more strategically-aligned
offshore facilities in the Asia Pacific region in the Philippines,
illustrates some of the challenges associated with offshoring, reports
The Motely Fool, following up on a report in the Tampa Tribune.
Apparently, some customers were having trouble understanding the
accents of the company's Indian staffers when they called for service."
does outsourcing impact the economy of the US and the outsource
Farrell of McKinsey Global Institute (MGI) calls it a win-win situation.
will allow the U.S. to capture economic value through multiple channels:
costs - Savings from reduced costs means more savings, which can
be passed to consumers or to investors to reinvest.
New revenues - Offshoring creates demand in destination countries
for U.S. products, especially for high tech items.
Repatriated earnings - Several providers serving the U.S. market
are incorporated in America, which means they repatriate their earnings
back into the U.S.
Redeployed labor - U.S. workers who lose their jobs to offshoring
will take up other jobs, which will in turn generate additional
value for the economy. "
the $1.45 - $1.47 of value MGI estimates is created globally from
every dollar spend a domestic company chooses to divert abroad,
the U.S. captures $1.12 - $1.14 while the receiving country captures
on average 33 cents. In other words, the U.S. captures 78 percent
of the total value."
#1: EUROPEAN, AUSTRALIAN & AMERICAN
COMPANIES THAT HAVE ALREADY OUTSOURCED TO THE PHILIPPINES ARE
NOW SAVING 40% TO 60%. IN JUST 10 YEARS, THE PHILIPPINES HAS BECOME
THE #1 DESTINATION FOR CUSTOMER CARE OPERATION.
PROVIDES A CONDUCIVE ENVIRONMENT FOR THE BPO INDUSTRY WITH ITS
STRONG TELECOM INFRASTRUCTURE, STABLE ENVIRONMENT, ECONOMIC INCENTIVES
AND CAPABLE HUMAN RESOURCES.
INDIA BPO PROVIDERS PARTNER WITH OR DIRECTLY SETUP IN THE PHILIPPINES
TO CAPITALIZE ON HALLMARKS OF THE PHILIPPINE BPO PROFESSIONALS:
HIGHER PRODUCTIVITY, LOWER TURNOVER, BETTER CUSTOMER CARE, AND
Philippines emerged as the Winner of the 2009 Offshoring Destination
of the Year Award given by the National Outsourcing Association
companies that already operate in the Philippines (inhouse Line
of Business) include AIG, AOL, Barnes & Noble, Chevron, Citigroup,
Dell, HP, HSBC, IBM, Intel, JPMorgan Chase, Motorola, Procter
& Gamble, Siemens AG and Trend Micro.
Philippine Government has a strong, continuing commitment to support
and sustain the growth of the Business Process Outsourcing industry.
The Administration of President Benigno Simeon Aquino III has
taken concrete steps in advancing all subsectors of this industry.
Lower photos show President Aquino during his visit to Convergys
barely 2 months after his inauguration in 2010. Upper photos show
his predecessor Gloria Arroyo on site tours during her term.
that outsource to BPO providers include financial giant WaMu Washington
Mutual, Sallie Mae and Expedia (accounts outsourced to Aegis People
Support), Quickbooks developer Intuit (outsourced to Stream, now
in partnership with eTelecare), Transunion, Alltel and MSN-Microsoft
(accounts outsourced to Sykes), Bellsouth and AT&T (accounts
outsourced to Convergys). There are numerous operations that either
support larger vendors during seasonal demands, or directly service
Small and Medium overseas companies. A number of India-Philippine
joint ventures also exist.
BPO industry in the Philippines is fueled mostly by customer care,
medical transcription, software development, animation, and shared
services. Though customer care call centers form the largest part
of the BPO boom locally, the Philippines' language proficient
information technology, human resource, and finance/accounting
professionals are significant contributing factors as well. The
proficiency of many Filipinos in English is a major factor in
the growth of BPO in the Philippines.
to download the Philippine IT and BPO Sector Information
Kit (Document Date Dec 2011).
BOI September 2009 report on the Philippines IT and BPO
Services Sector is archived here.
The BPO Services Association Unlimited (BSA/U) was formed in 2006
as a private-sector led organization to aggregate the collective
interests of Business Process Outsourcing (BPO) providers. BSA/U
members include Call Centers, Contact Centers, Transcription,
KPO, DPO, LPO, Application Development and Maintenance, Animation,
Graphics and Web, Engineering and CAD service providers throughout
the Philippines. BSA/U advances the BPO industry through advocacy,
supporting BPO -related Government programs and initiatives, promoting
best practice and service excellence among its member-providers
and by aiding in the establishment of mutually-beneficial relationships
between Overseas Customers and BPO Providers.
members vary in size from 10 to 600 to 1,200 to 7,000 staff. The
BSA/U just has under 200 members, with streadily growing membership.
complements efforts of Contact Center Association of the Philippines
(CCAP, 2001) and Business Process Association of the Philippines
(BPA/P, 2004) that represent the industry in Government policy
welcome SME-level operations to support the SME Agenda of the
Department of Trade and Industry in view of its increasing role.
The SME sector is the backbone of the Philippine economy. It comprises
about about 99.6% of all registered firms nationwide employs 69.9%
of the labor force, and contributes 32% to the economy (DTI).
the number of BPO startups multiply, it has become an urgent matter
ensure the continuing level of quality and customer service that
has become the hallmark of the Philippine BPO industry. BPO is
now a significant component of the Philippine economy with its
increasingly contributing to the Gross National Product. IT and
IT-enables services and ICT support services is one of the 11
identified as Preferred Activities under the Investments Priorities
Plan outlined in Board of Investments.
is funded by its Members, Partners and Sponsors as well as its
revenue generating activities such as Technical Services and Management
BPO Service Excellence Star Awards preparations are now
on-going. This is to recognize BPO companies - both veterans and
startups alike - who have shown commitment to excellence.
Nominations are now open in all categories. Gold
Rated members are automatically included in list of nominees.
Bring recognition and prestige to your company! Let us know about
your achievements and innovations.
BPO Suppliers Directory
BSA/U is seeking a Publishing/ Advertising Partner to fully handle
the soliciting and publication of the 2012 Suppliers Directory.
We have taken this decision to enable us to focus on our primary
mandate. If your Company is interested in the project and you
have experience and track record, please contact us]
BPO companies and highly salaried BPO workers part of
the target demographics of your products and services?
BSA/U can put your ad right in their hands!
you are a supplier/provider of training services, furnitures,
stationaries, computers&accessories, or benefit/reward items
like travel and tours, spas, or high ticket items like cars, real
estate, being in the directory will widen your reach!
printed directory will be distributed to over hundreds of local,
multinational and joint-venture BPO companies (including BSA/U
members) and made available for sale in bookstore chains. We are
undertaking this project in response to suppliers who request
access to our members: as it is against BSA/U policy to sell or
rent its members database, the BPO Suppliers directory answers
the needs of both members and suppliers, while respecting the
privacy. Watch this website for more announcements! This is a
rare opportunity to reach your target market at less than half
the cost of alternatives.
Providers BSA/U and selected members have worked with the following
Solutions Providers with positive results:
Lowest-cost business-grade VOIP to the US now offered to BSA/U
members at US$ 0.01 (1 US cent) per minute under special agreement
with fully accredited provider has a full Technical Team at
their NOC based in Makati. Contact us to be endorsed. Regular
rate is 1.1 to 1.2 US cents/minute.
per BSA/U Charter, we do not sell our member database to
external parties to prevent unwelcome marketing efforts
by unaffiliated Third Parties. Contact
us if you wish to advertise on this website as Sponsored
Link. Rates start from P 4,000.00/mo.
accredits specific pre-qualified providers based on known
performance and agreement to provide preferential treatment
and pricing to all BSA/U members.
We have providers for the following services:
SET UP OF ASTERISK-BASED PABX AND DIALLERS -
At est. P 180,00.00 vs. commercial rate of as high as P
HR/ RECRUITMENT - To
counter the high turnover observed in small/medium Call
Centers, our working committee has resolved to endorse the
outsourcing of the HR and Staffing EVEN BY SMALL/ MEDIUM
Call Centers to enable them to meet all labor laws on benefits
WITHOUT requiring overhead activities to comply with SSS,
Income Taxes, PhilHealth, PAGIBIG. This addresses the basic
concern of staff that has been the primary cause of turnover
and viewing small centers only as a training ground.
interview/ commentary on
House Bill filed affecting the BPO industry. Segment aired Feb 16, 2011 on GMA
following persons and entities operating in the Philippines
are suspected of fraud or high likelyhood of difficult dealings.
We advise caution in transacting with them and recommend
that you document dealings with them for your reference
should you need to take legal action in the future. These
may be aliases:
"Jeremy Musni" (Case filed at Makati RTC)
"Catherine Musni" (Case filed at Makati RTC)
"Vincent W. Khan"
"USG Info-systems" (not to be confused with USG
"Randy Kanusher Raleigh NC. Internet Co usayellowpagesonline.com"
believe other entities or persons should be added here AND
you have documentary evidence, you may contact email@example.com.
Note: BSA/U is not a provider of legal services. However,
we can recommend legal practitioners who can assist you
in pursuing actions wthin the Philippine legal system. If
your problem is still in the "collection stage",
please be advised that payment delays are not considered
fraud. We have an affiliated US-based entity that can aid
in collection effort for US-based accounts
may also lodge a complaint with the US-based Better Business
Bureau via the link below:
Call Center Directory is the No. 1 online resource for information
regarding call center industry
We are encouraging all providers to have contigency plans
for Internet connectivity failure. Members located in the
areas below are entitled to rapid installation of 1Mbps
to 10Mbps at BSA/U-negotiated rates as low as below US$500.00
MSF. e-mail your requirements to firstname.lastname@example.org .
Seeking a new site for your Philippine operations? We have
select accredited facilities in Makati CBD (Pacific Star),
Ortigas CBD (Orient Square) and starter facilities in Pasig.
Incubation site is also available in Makati (site is formerly
owned by BSA/U but provative August 2011). Incubation site
allows uptake of as low as 3 seats. Contact us for endrosement.
No upcoming events. Holding a
BPO event? Let us know! e-mail email@example.com
The Global LPO Conference – New York City “The
New Financial and Procedural Paradigm for Lawyers Worldwide”
is a major event with more than 100 international general
counsels, law firm partners and LPO executives from the
United States and over 12 countries expected to attend.
The goal of the two-day New York conference is to continue
to improve joint ideas, techniques and procedures while
fostering and encouraging teamwork among the services providers
and buyers. Discounts to BSA/U Members. More info here.
The Global LPO Conference 2011 – Buyers and Vendors
Meet in The UK will address the transformation in the way
in which legal services are increasingly delivered. Nearly
100-150 key executives with extensive interests in the legal
outsourcing industry from across the world are attending
the Global LPO Conference 2011, London. At one end of the
spectrum are the buyers from top law firms/companies in
the UK, Europe, the US, and other countries having off-shoring
requirements. At the other end of the spectrum are the senior
most executives of leading LPOs from countries such as India,
Philippines, South Africa, Israel, Argentina, Northern Ireland,
The Netherlands, Kenya, Mauritius, etc. Click here
to visit the event site. Click here to view the Partners
BSA/U is pleased to be a Supporting Organization for the
Frost & Sullivan 5th Annual Customer Contact Asia Pacific
event where industry stakeholders will meet to share &
discuss strategic, tactical and operational issues facing
the Contact Center Industry in Asia Pacific. Based on the
Theme, "Next Generation Customer Contact: Driving Customer
Experience through New Strategies, Technologies & Processes",
the summit will comprise an up-to-date & exciting conference
program (including a choice of concurrent sessions) designed
to cover emerging industry developments as well as showcase
best practices adopted by leading companies.
The International Contact Center Conference and Expo combines
an industry conference tackling major industry issues and
trends, a training and development program for contact center
professionals, an exhibit of the latest products and solutions,
and a job fair for industry professionals and fresh graduates.·
earn best practices and case studies from around the world
· Listen to insights from call center veterans and
industry experts · Be updated on the latest trends
and issues · Discover the newest contact center technologies
The Medical Transcription Industry Association of the Philippines,
will be holding an event entitled "Healthcare Information
Management Outsourcing Services: Bringing the Philippine
Workforce to the 21st Century" in Makati City on August
10,2010. For information, contact
The Cebu ICT & BPO Conference 2010 aims to gather the
ICT & BPO industry stakeholders in Government, the Academe
and Industry, in order to recognize 2009 achievements and
to provide a venue for building the roadmap that would make
Cebu a major ICT & BPO hub. The Conference will be on
June 22, 2010 and the Exhibition on June 22 to 24, 2010
at the Cebu International Convention Center. For more information,
please visit http://cebuictandbpo.com.
PROJECTS/ BUSINESS OPPORTUNITIES
= Opportunity still available, [None] =Opportunity Closed
2011, the Secretariat has put new policies in place to
streamline operations. Specialized opportunites are now
emailed directly ONLY to qualifying providers. Opportunities
that do not require BSA/U to submit pre-qualified providers
will still be channelled through general announcements.
Stricter measures are now in place for evaluating Partner
Matches particularly for long-cycle, purely commission
based outbound campaigns.
August 1, 2011. Medical Alert hourly scheme: $8/hour/agent/day
provided the rep will get 7 minimum valid transfers, anything
above or below 7 valid transfers will get paid $7 per
valid transfer NOTE: No calling data/leads will be provided
Diabetes campaign hourly scheme:NDA (National Diabetic
Association) $8/hour/agent provided the rep will get 7
minimum valid transfers, anything above or below 7 valid
transfers will get paid $10 per valid transfer. NOTE:
NO calling data/leads will be provided. Posted leads must
contain the original IP address, time stamp, source URL
and clickable link to the audio recordings for each call
EDU (Educational campaign)$12 per valid transfer.NO calling
data/leads will be provided
May 6, 2010. Timeshare/Travel Club appointment setting
- weekly payout for confirmed appt. Various accounts enable
you to choose time zones/marketing zones. Center to use
own leads. Track record in the Philippines. Representated
in the Philippines by Mr. Forand.
20, 2010 Newsflash: Direct feed from a Philippine Government
agency to BSA/U: BEGIN QUOTE Mid-sized (400 employees)
US-based not-for-profit organization, is seeking to outsource
the operations and support of their HRIS environment to
include the following functions:
HRIS Provisioning and Administration
FMLA/disability/leave management administration
Worker's Compensation administration
Employment eligibility verification
Background checking including criminal and other references
Compliance reporting and requirements (i.e. EEO/AA, etc.)
Safety administration (including OSHA compliance, ergonomics,
Employee recruitment and selection
They are currently running Lawson HRIS, but are not wedded
to keeping it. They are interested engaging a vendor that
can provide a turn-key solution that encompasses both
the HRIS environment, as well as a select set of HR business
functions. The lead executives for this engagement is
asking for a short list of qualified vendors that provide
all or most of these services. They are seeking a single
provider solution with no fewer than 3 client references.
If you meet this criteria, and are interested in learning
more about this opportunity please respond to this email
no later than April 23rd with a 1-2 page summary describing
your company and offerings pertinent to the above END
If you are qualified, please send us the information required
by 4:00PM April 22, 2010 to enable us to consolidate.No
further information available. You will be contacted if
you pass the screening. Status: Closed
19, 2010. Australia Outbound Account. Call Center to offer
membership for Stock Market tips, Trading Advice, Financial
Education. etc. Customer pays an upfront fee to become a
member and then an ongoing monthly fee. On the website,
the upfront fee is A$699, Call Center can sell it for any
price using voucher system and earn on markups above cost
A$19. Process: 1.Telemarketing cold call is made and the
lead is asked for their email address, 2. Introduction email
goes out 3.Telesales call is made 1 or 2 days later and
the sales script is gone through. Credit Card payment can
be collected over the phone or done online by the customer.
Weekly payout. Center responsible for own leads BUT leads
for first 2 weeks can be provided so you can assess first.
Philippine-based Trainer available. Localized statistics:
Telemarketer can generate about 6 leads per hour. Conservative
conversion rate 1 in 50 (1 in 25 in Australia, using selling
price of A$500 - Philippine Centers can use A$250 for easier
15, 2010. BSA/U launched today its starter facility for
new entrants in the BPO industry. This is intended to incubate
new BPO companies who are at experimental stage, or unable
to put up capital for their own facility or not yet viable
to pay full commercial lease rates for seats. The fully
equipped 10-seat facility is offered at only $100/month
(exclusive of VOIP costs) per seat per shift vs. commercial
rate of $200 to $250 or higher. Site is equipped with HP
machines + LCD + Headsets, multiple-provider Internet connections
(Globe, PLDT and 4G). UPDATE: As of April 12, shifts 6AM
to 1PM, and 3PM to 9PM have been taken. Update: Taken
10, 2010. Philippine office of a major multinational Insurance
Company seeking well-experienced local provider to provide
Consultancy services leading to provision of Customer Service
Center services for customers in the Philippines in an outsource
arrangement. Status: Closed. .
California-based Company specializing in providing outbound
telemarketing solutions to companies in the Tourism, Real
Estate, Finance, Medical and Telecommunications sectors
in the US, Canada and Spainfor 10 years is seeking to farm-out
outbound seats for Medical/Health Survey for power wheel
chair. Medicare-provided prequalified leads to be given
to Call Center. SalesStatistics: est. 6-7 per day @, $18
plus incentives. Live Web-based survey form filling, live
CRM enables tracking. Weekly payout. American Trainer available
in NCR, Philippines. Contract is direct with CA company.
Targetting 300 seats in Philippines. Status: Closed
27, 2010. US-based Consultancy seeking partner to farmout
SAP work to Philippine-based Company as partner. Company
must be able to deploy experienced SAP professionals to
Singapore for urgent Project Work on various modules. Terms
and conditions to be detailed with shortlisted companies
only. If your company is interested in this opportunity,
please provide profiles of 10 to 20 suitable candidate-staff.
You may choose to obscure/mark the staff name and client
name. Please submit as ZIP or RAR file containing the 10
to 20 resumes plus a cover letter providing an overview
of your company and e-mail to SAPProjects@bsau.org. Status:
27, 2010. US-based Company seeking to acquire exisiting,
profitable Medical Transcription / Medical Billing Company
within NCR with 100 to 200 seats. Must be willing to provide
financial statements following the signing of NDA. Status:
4, 2010. Denmark-based Consultancy for export-oriented small
and medium-sized Danish business firms seeking to outsource
various work processes including market research,order handling,
complaints handling, brochures production etc. Provider
must be a generalist, with experience in full business cycles.
Status: Closed. Recommendations submitted January 9.
27, 2009. Small Western Australia internet marketing and
web development company seeking to remarket the services
of generalist BPO Providers for office admin,web marketing,
seo data entry/ data mining, accounting, payroll. 4-7 seats.
Status: Closed. Recommendations submitted January 9.
19, 2009. BSA/U office will be closed for the holidays starting
today. We will resume office operations on the first working
day of the new year, January 4, 2010. We wish thank everyone
for the support in the work we do. May 2010 be an even stronger
year for the entire BPO industry!
14, 2009. Urgent requirement for US company to test pilot
offshore Pharmacist work. Remote Pharmacist to provide education
information and liaise over the phone with medical professionals.
BPO must have experience in Health Care and staff must have
medical background, and willing to undertake single-seat
pilot for 2 months. Recommended 1. Status: Closed.
3, 2009. Space available in PEZA building Makati @ P350.00/sqm,
dues P 75/sqm. Sizes (sqm): 38, 46, 55, 58, 60, 77, 84,
215, 240, 320, 479, 550. Select units can be combined. Status:
1, 2009. US financial services/401k appointment setting
for 40-minute visit to home or business. $22 per confirmed
appointment. Additional incentives might be given to high
performing centers. Philippine Agent statistics (pilot run):
2 confirmations out of 4 appointments day. US trainer is
now based in the Philippines - no charge for NCR-based Centers.
Leads to be provided. View information kit here.
1, 2009. Korea-based company seeking partner to complement
its current operations in Ortigas doing Online English Teaching.
NCR-based preferred, experience in OET preferred. Center
staff will be trained on methodologies. Selected partners
may also get opportunity to get live-transfer inbound (after
sales, order taking) accounts for Korean companies serving
expat community in Korea, and outbound accounts for Korean
companies calling out to US. Cite relevant experience to
aid us in selection process. Note: Korean language skill
is NOT required. Status: Closed. 3 BPOs recommended,
1, 2009. US outbound account for localized business listing
offered free for 30 days and $49.95/month, charged to customer
via Credit Card or LEC (Local Exchange Carrier - charge
appears on bill). $75 per sale. Leads to be provided. Note:
this is a brokered account. Contract will be direct with
US company. Center must commit 15-20 Agents. Reference statistics:
average 2 to 3 sales/day for experienced Agents. Status:
Center of International Trade Expositions and Missions (CITEM),
will hold the 10th e-Services Global Sourcing Conference
and Exhibition on 08-09 February 2010 at the SMX Convention
Center, Mall of Asia Complex. e-Services a platform for
IT-Enabled Services (ITES) players to meet, network, and
build partnerships with investors and organizations contemplating
an outsourcing relationship. The Exhibition showcases the
region’s ITES providers, while the Conference features
industry champions and consultants in the ITES industry
as speakers to share their experiences and expertise.
Nov 25/26, 2009: BSA/U Supported Event (Concluded)
and BSA/U were the supporting organizations for Frost &
Sullivan's 2-day Customer Contact Philippines 2009 in Manila
(Philippines) November 25-26 at Sofitel. The successful
summit brings together 100 delegates from Philippine-based
companies including ePLDT, Ventus, Sykes, VXi, ACS, Teletech,
Telus, I-Contacts, Sitel, 24/7 Customer Contact, Synnex,
Citibank, AXA Life, Visayas KPO and many more including
IT companies, banks, airlines as well as government (CICT,
NTC). Learn more at http://www.frost-ccph.com
or BSA/U CCPh page here.
are awating our copy of the Conference CD at our office
comprising the compilation of the relevant powerpoint slides
& video. You are welcome to preview it or view excerpts
of the event. It is for sale from Frost & Sullivan at
$500.00. We can assist procurement in your behalf.
Local Event November 20, 2009: Has the growth of your Company
been driven only by one or few accounts and are the skills
of your human resources match exactly with those accounts?
You may be exposing your Company to higher risks than you
thought. Your sustainability depends on new business development
and readiness of your people is the key. Prepare your Company
against the down turn by learning from this latest course
offering: "Creating effective Project Teams for New
16, 2009 FLASH: Client currently in the Philippines and
available for Site Visit and Contract Signing until November
24, 2009. US-based BPO Company seeking to farm out outbound
sales campaign to local BPO providers. Product is Search
Engine Optimization subscription services, sold at $199/mo,
Revenue model: one-time + recurring: Center gets $40 and
residual (recurring) income of $10/month for each sale in
excess of 30 per month. So Center revenue grows even if
sales are steady (illustration).
Minimum 5 seats, quota 50 sales per month. Full members
get immediate endorsement. Campaign provider has been authenticated.
12, 2009: UK-based company seeking BPO provider to outsource
its outbound lead generation and appointment setting for
its market and business intelligence service to UK technology
companies. Nov 25 Update: Rate is $4 per hour per agent
plus bonus maximum of 3 agents for 3 days to trial the project.
Rampup to 25 in January 2010, Click here
for more info. Priority to be given to Members who have
undertaken or on-going BSA/U-endorsed outbound campaigns.
Nov 30 update: 4 members endorsed. Status: Closed.
Updated Nov 7, 2009. US outbound B2B (Doctors' Offices).
Appointment setting only(no selling). . Offering $5/hour
(up to $800/month per Agent) for 2 to 3 appointments set/day.
to download the overview. Full members get immediate
endorsement. Campaign provider has been authenticated. Status:
15, 2009: US-outbound Vacation Club Appointment setting
(no selling required). US$230 per show. Database/leads provided
by Client. Download
full campaign details (6 .doc files in 1 .rar file).
Client authenticated by BSA/U to have history of complete,
timely payouts. Full members get immediate endorsement.
5, 2009: US-based Company seeking BPO provider for Lead
Generation for Loans and mortgage. Center shall be paid
$5.00 per live lead sent for loan modification (remaining
mortage $100T up) and debt settlement (owes $7T up). Center
will NOT have to close sale and payment is NOT dependent
on closing. Live transfer. Center MUST have recording and
FTP site to upload recordings within 24 hours. 10 seats
minimum. Center gets paid end of following week. Philippine-based
trainer available. Sttaus: Closed
5, 2009: Outbound Lead Generation Campaign for television
dish hookup. This is a Brokered Lead. Client will provide
database. For leads to qualify, customers only need to agree
to be called later by consultant to hear about offers. Center
shall be paid $4.00 per e-mailed lead. Client requires 10
seats (potential to grow to 50), 9.5 dialing hours per day,
6 days a week. Calls must be recorded. Leads e-mailed by
Center Monday-Saturday paid by the following Saturday. Status:
1, 2009: Canada-based (Quebec) Outsourcing Company seeking
BPO provider capable of delivering for inbound, outbound
voice services, non-voice services in BOTH English AND
French. We are in preliminary stage of discussion with Client.
Status: Closed. 0 endorsement.
1, 2009: : US-based company seeking Philippine online advertising
specialists to advise on strategy to mount a Google keyword
search campaign. Status: Closed (1 recommendation)
22, 2009: Hourly-rated Flash Developer (Animator, Programmer),
required by US client. Status: Closed.
Local Event August 24, 2009: Cascade training on Business
ContinuityPlanning / Risk Management.
12, 2009. US outbound B2C Telco farmout. Philippine-based
BPO Provider running the campaign since 2007 seeking to
farmout to other local Call Centers to meet scale up request
. Key terms of the offer: local contract (between Main Provider
and Call Center), local statistics (vs. US-based statistics
for new campaigns) based on track record of Philippine agents,
local training for key people of Call Center (Personal expenses
of Call Center staff during training to be covered by Call
Center, or Call Center may opt to shoulder cost to bring
Trainer to their site for on-site training instead). Statistics:
New Agents close 3 sales per shift, Experienced Agents close
5 to 7+ sales per shift. Revenue: $12 to $20 per sale. Proven
campaign. Proven reliable payouts from US. Seeking only
2 to 3 Call Centers. Status: Closed
by the Asia Business Forum and supported by BSA/U. Registration
is now open! BSA/U members are entitled to 10% off. More
event details here.
27, 2009: Australia-based Client seeking provider to handle Level
1 user support, general inbound enquiry support and inbound sales.
Pilot run 1 to 3 seats, to grow to 6 to 10. Timeframe 3 to 4 weeks.
12, 2009. US outbound B2B Telco farmout. Philippine-based BPO
Provider running the campaign since 2007 seeking to farmout to
other local Call Centers to meet scale up request . Revenue: $12
to $20 per sale. Reposted.
6, 2009. US outbound B2B Appointment Setting. $5/hour, $800/month
per Agent, performance subject to quota. With Philippine-based
6, 2009: BSA/U Lead Coordinator Red Paredes was interviewed
today by US-based Smart Money - Wall Street Journal following
their interview with Oscar Sañez of BPAP and Secretary
Roxas Xua of the CICT.
prestigious magazine with a reach of 3.7 million readers
is in the process of preparing an editorial that aims to
transmit many of the country’s most exciting and challenging
current issues in the ICT sector. We are honored for the
inclusion of our comments and views in the project.
24, 2009. UK Lead Generation. Home works, Gas, Electricity and
Telcommunications. Status: Suspended due to insufficient information
14, 2009. US Outbound campaigns: Verizon, Loan Modification (live
transfer), Grant. With local representative for onsite training
of Agents. Trainer's expenses FAO Call Center. Status: Suspended
due to insufficient information from Client
10, 2009. UK client seeking a local partner to pilot brand building/customer
awareness outbound program and telesales. Hourly rate plus performance-based
commisions (call out time is 0930-1700 GMT). Client open to arrangements
and negotiations. Screened database to be provided. Pilot is 1
to 3 seats. Preferably with experience on UK accounts. Update:
6, 2009. US investor seeking acquire an existing call center/BPO
in the Philippines doing annual revenue of about US$2 million.
22, 2009. Inbound and Chat Support - US-based company seek to
outsource 75 to 100 seats, 24 x 7. Ramp up to 150 in 60 days.
Note: By invitation only to Gold Level members, with 500+ seats.
15, 2009. Outbound Campaign Available - Telecom Industry (Canada).
Client is Canada-based Company with exclusive contract to market
and distribute the products and services of a Canadian Telecommunications
company specializing in long distance services and the new and
cheaper VOIP based home phones. The 5-page Information kit is
available for download here.
Non-members: Apply for membership here.
Update: First batch endorsed for Contract signing. Next batch
in progress for submission July. Status: Closed
Opportunity for Medical & Healthcare KPO Providers. Client
is a US-based Consultancy that currently provides professional
services to hospitals. Seeking Philippine-based BPO/KPO providers
who render services in Medical & Healthcare (from basic services
and telehealth to high value services such as teleradiology -
xrays, CTs, and MRIs - at different levels). Must be HIPAA compliant.
Please provide your list of services if you are interested. Update:
Campaigns for Appointment Setting / Lead Generation. US-based
Client seeking Call Centers to undertake commission based Outbound
Campaign (Appointment Setting) for a Vacation Plan and/or Credit
Rescore/ US Stimulus Plan Project. Open to all interested
members - no pre-qualification stage necessary. BSA/U has been
authorized to accredit Call Centers and endorse the same directly.
Client has good track record of relationships with Philippine-based
Call Centers. Contact us immediately if you are interested. Non-members:
Apply for membership here
. Update: Closed. Will reopen soon.
13, 2009: Buyer seeking to acquire existing 100+ seat Call Centers.
US-based Client with operations in QC and Ortigas is seeking to
acquire an existing Call Center, preferably operating with Inbound
accounts. Purchase price will be based on assets and business
valuation. If non operational, purchase price will be based on
assets only. Must be located in NCR (except QC and Ortigas) or
in major cities in Luzon. Preferably with space/option for expansion
to 150 to 300. If you are interested in divesting, please send
your proposal to us. Update: Closed.
Supported Event (Concluded)
supports the 4th Annual Customer Contact Asia Pacific Summit
to be held 6-7 May 2009 in Kuala Lumpur, Malaysia
is organized by Frost
& Sullivan. For more information, please visit the
event website http://www.frost-ccap.com
. BSA/U members are entitled to $100 off the early bird
price. Don't forget to identify yourself as BSA/U member
before signing up for the summit.
15, 2009: US Client seeking Bilingual Call Centers (Bahasa Melayu
/ English). A US-based company with a Philippine-based Representative/
Consultant is seeking a Call Center with bilingual capabilities,
particularly Bahasa Melayu and English. Seats: 22 to 24, 24 x
7. Inbound/Outbound to/from Malaysia, database to be provided
by Client. Urgent requirement. Please contact us immediately if
you have this capability. Update: No qualifying bids.
4, 2009: Canadian Client seeking Virtual Assistant Providers.
A Canadian company engaged in providing outsource services is
seeking contact centers companies who can offer engagements of
from 1 to 5 agents for sales, marketing, admin support, virtual
assistant functions. Lead provided to BSA/U by the Special Trade
Representative of Philippine Trade & Investment Center office
of the Philippine Consulate General in the US. Update: Opportunity
Supported Event (Concluded)
The Asia Pacific Project Management Conference will be held held
on April 22nd, 2009 at Kuala Lumpur, Malaysia. The event is jointly
organized by PMI (Project Management Institute), Malaysia Chapter
and Processworks Group and supported by BSA/U. The conference
aims to discuss, deliberate and share the approaches and methodologies
that lead to successful projects. The conference objective is
to be a confluence of best project management minds which would
include consultants, trainers, experienced managers and project
technology enabler. The conference focus is on areas such as Program
Management, Managing Multiple Programs, PMO, Capturing Lessons
Learnt, Project Risks etc. Project Management tutorials are scheduled
April 20, 21,23 and 24. Download the full Program here.
Visit the event website.
30/31, 2009: Workshop on IT outsourcing Legal Aspects to the
was represented at the workshop jointly sponsored by DTI
Bureau of Export Trade Promotion and CBI. CBI
is the Center for the Promotion of Imports, an agency
of the Netherlands Ministry of Foreign affairs.
25, 2009: Future of RP-US Relations Conference
attended today the Future of RP-US Relations Conference
at AIM Conference Center, organized by US-ASEAN Business
Council and Center for Philippine Futuristics Studies.
16, 2009: US-based Client seeking single Philippines-based BPO
Provider to outsource its full range of activities: Patient/Client
case Manager work, 24/7 Call Center tasks, full range of Back-Office
Accounting and Finance tasks, Insurance Claims processing tasks,
International Traveler services, etc. BPOs with experience in
healthcare patient management and/or medical claims processing
will be prioritized. Client willing to train. Deadline March 27,
2009. Update: Closed. Client completed 6 site visits March 20
April 1, 2009.
Supported Event (Concluded)t
your BCM program prepared for GAIA’s
RESILIENT is your organization in recovering after a crisis?
business equipped in handling an EMERGENCY?
business continuity plan ready to be EXERCISED?
do you do NEXT to ensure that your BCM’s
health is green-lighted?
With an alarming
number of natural disasters attributed to climate change in this
past year alone, it only highlights how essential business continuity
management is to every business, regardless of size and location.
This event has successfully completed. Click
here for Press Release.
BSA/U is part of the international network of Supporting Organization
for the event. Click
here for full list Supporting Organizations
IF YOU HAVE EXCESS BPO SEATS YOU WANT TO LEASE OUT, OR YOU ARE
LOOKING FOR READY-TO -USE BPO SEATS FOR EXPANSION OR FOR QUICK
SETUP PURPOSES, we can help you! If you want to lease your seats,
send us your basic facilities information (location, number of
seats, available seats, telco connections, workstation/PC, and
pictures) and we'll take it from there. If you are seeking seats,
send us your desired number of seats, shift, type of operation
(inbound/outboud or BPO type) and preferred locations and we'll
find a place for you. Send it to firstname.lastname@example.org or contact
us. We also provide Consultancy Services in setting up your